Could not connect to server. Please contact your administrator.

gxs200009
gxs200009
in Workspace SDK

Hello,

This is my first time trying to use Refinitiv Workspace.

However, I see the error saying 'Could not connect to server. Please contact your administrator.' repetitively.

Could you please help me handle this problem?

Thank you.

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Best Answer

  • raksina.samasiri
    raksina.samasiri admin
    Answer ✓

    Hi @gxs200009 .

    Thank you for posting the question in
    this forum. However, this forum is dedicated to an API usage question. Regarding the technical issue of the Refinitiv Workspace application, the expertise is available
    through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 12128328 was raised on your
    behalf and the support team is going to contact you directly to assist with
    this.

    Hope this helps and please let me
    know in case you have any further questions.

Answers

  • wasin.w
    wasin.w admin
    Hello @gxs200009

    According to ticket number 12128328, it is a permission issue and the support team suggests you contact the Refinitiv representative to verify the permission.

  • software1-dig
    software1-dig
    Hello, I am having the same problem, but the support team did not contact me. Can you help me?
  • Jirapongse
    Jirapongse

    @software1-dig

    I checked your issue and found that your account doesn't have a Refinitiv Workspace subscription. Please confirm your Refinitiv Account team or Sales team to verify your account.

  • wei870219
    wei870219

    Hello, I am having the same problem, but the support team did not contact me. Can you

    help me?

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