COM API. Initialization fails

igorg

Hello,

We are experiencing the same issue again and again. At some random times, the program cannot create Dex2Mgr or RSearchMgr.

The methods are (from eikondesktopdataapi.tlh):

      virtual HRESULT __stdcall CreateRSearchMgr (
        /*[out,retval]*/ IUnknown * * instance ) = 0;
      virtual HRESULT __stdcall CreateDex2Mgr (
        /*[out,retval]*/ IUnknown * * instance ) = 0;

Those methods return a non-zero value indicating a failure. The only way to fix it - restart Eikon manually.

After the recent Eikon upgrade (4.0.61) and started to happen more often.

Is there a way to get more details about the error?

Jirapongse

@igorg

Thanks for reaching out to us.

Normally Developer Community Forum is for how-to/general questions but this question seems to be quite complex and requires investigation. Moreover, it may relate to the Eikon processes.

I recommend you raise a query to the Eikon support team directly via MyRefinitiv to investigate this issue and verify what the problem is.

jonathan.legrand

Hi @igorg, I'm just checking here, but are you running this as VBA in 32bit? COM API does not fully support 64 bit.

igorg

I'm running this in a C++ 32-bit application. I know 64-bit is not supported at all in my case.

igorg

Hello @jonathan.legrand

Is there any update?