I am trying to run VAConsumer, but getting below error

Bhimrao.Ghule
Bhimrao.Ghule
in ETA

I am trying to run VAConsumenr but getting error ""Adding connection to eu-west-1-aws-1-lrg.optimized-pricing-api.refinitiv.net:14002... Error rsslReactorConnect(): Failed to request authentication token information. Text: <D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS141-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Reactor\Util\rsslRestClientImpl.c:1595> Error: Failed to perform the request with text: Couldn't connect to server""


I am not sure if this has to do something with network connection? Telnet to host:port is working

Command used is "VAConsumer.exe -encryptedSocket eu-west-1-aws-1-lrg.optimized-pricing-api.refinitiv.net:14002 ELEKTRON_DD mp:SEK= -uname <User> -passwd <Password> -sessionMgnt -clientId <ClientID>

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Best Answer

  • Jirapongse
    Jirapongse
    Answer ✓

    @Bhimrao.Ghule

    Thanks for reaching out to us.

    According to the error (rsslRestClientImpl.c:1595), the problem may relate to the REST connection for the authentication service. The URL of the authentication service is https://api.refinitiv.com/auth/oauth2/v1/token. You need to check if you can access this URL.

    You can also enable the REST log by using the -restEnableLog parameter.

    I hope that this information is of help.

Answers

  • Bhimrao.Ghule
    Bhimrao.Ghule

    Thanks @Jirapongse

    I tried running with restEnableLog, and got below response. I am not sure about, how to check if we have access to the url "https://api.refinitiv.com/auth/oauth2/v1/token" or not.

    Adding connection to eu-west-1-aws-1-lrg.optimized-pricing-api.refinitiv.net:14002...


    --- REST REQUEST ---


    <!-- Time: 7:37:29:943 -->

    URL: https://api.refinitiv.com/auth/oauth2/v1/token

    HTTP method POST

    HTTP header data:

    Accept : application/json

    Content-Type : application/x-www-form-urlencoded

    HTTP body data: grant_type=password&username=<USERNAME>&client_id=<ClientID>&scope=trapi.streaming.pricing.read&takeExclusiveSignOnControl=true

    Request timeout: 90


    --- REST RESPONSE ---


    <!-- Time: 7:38:12:504 -->

    HTTP header data:

    HTTP body data: (null)

    Protocol version: (null)

    HTTP status code: 0

    Error rsslReactorConnect(): Failed to request authentication token information. Text: <D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS141-64\rcdev\source\rtsdk\Cpp-C\Eta\Impl\Reactor\Util\rsslRestClientImpl.c:1595> Error: Failed to perform the request with text: Couldn't connect to server

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