Cannot retrieve data from DSWS

bob.kim
bob.kim
in Datastream

We have a batch job runs every 10min – getting new token and making the request to DataStream (https://product.datastream.com/DSWSClient/V1/DSService.svc/rest/GetData) each time

Body of GetData:

{

"DataRequest": {

"DataTypes": [

{

"Value": "PI"

}

],

"Date": {

"End": "2023-05-05",

"Frequency": "D",

"Kind": "0",

"Start": "2023-05-05"

},

"Instrument": {

"Value": "CBOEVIX"

}

},

"TokenValue": "……………………………………."

}


Below is the error message:

2023-05-09 10:59:50.8712||SCHRODERSAD\z_AUEquityTrading_TS|ERROR|EquityTrading.Services.UsVixPrice.UsVixPriceDownloader|80000e97-0003-fa00-b63f-84710c7967bb|Cannot get price from Refinitiv for Ticker: CBOEVIX for Price Date: 05 May 2023. Returning null.

2023-05-09 10:59:50.8824||SCHRODERSAD\z_AUEquityTrading_TS|ERROR|EquityTrading.Services.UsVixPrice.UsVixPriceDownloader|80000e97-0003-fa00-b63f-84710c7967bb|Error - Cannot get price from Refinitiv for Ticker: CBOEVIX for Price Date: 05 May 2023. US VIX price will not be saved.


We recently noticed that there was a change to entitlements, and we regained access.

However still getting above error. Is this due to entitlements or some other error?

Thanks.

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Best Answer

  • Jirapongse
    Jirapongse
    Answer ✓

    @bob.kim

    Thanks for reaching out to us.

    I tested this request on the Datastream Test REST Service and can retrieve the data properly.

    1683614392218.png

    You need to verify the HTTP status and payload in the HTTP response.

    I hope that this information is of help.

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