Messenger SxS API failure to send message after successful authentication
Hi All,
This afternoon I was looking at the the Eikon Messenger SxS API in Postman while reading the Messenger SxS API Documentation PDF.
I managed to successfully generate my API Key and Product Id and then used those to get a sessionToken.
The Eikon Messenger popped up a screen asking if I would allow myself to access the SxS API and I replied 'Allow...'. All good so far.
Unfortunately when I attempt to send a message using the following endpoint :
/sxs/v2/services/messenger/v1/chat/message/send
... I get the following response :
"isSuccess": false,
"error": {
"code": -32603,
"message": "Couldn't get origin from productId: MDXTECHNOLOGYLIMITED.MDXTCONNECTMAILER"
}
}
What does that error suggest that I have done wrong?
Thanks so much for any advice!
Darren.
Best Answer
-
Hello @darren.richards
Thank you for contacting us. Based on the error message, this issue needs to be investigated by the Messenger team. I highly recommend you contact the Messenger Support team directly via the following methods:
Live Chat (Available 24 hours)
- Using the Eikon Messenger embedded in Eikon > click the 'Support' icon beside your name at the upper right-hand corner of the Eikon Messenger.Contact Us (Available 24 hours)
- Eikon menu > Help > Contact Us
- MyRefinitiv > Get Support
MyRefinitiv website: http://my.refinitiv.com/Phone (Available 24 hours)
- Please call: 0800-44-3000I hope this information helps.
1
Answers
-
I see there is another API covered over at apidocs.refinitiv.com :
https://api.refinitiv.com/messenger/beta1/message
Should I be using that instead of the SxS API to send messages? It certainly looks ideal (in theory). I tried to make the call on that endpoint in the API Playground but received the following :
{ "error": { "message": "user is not authorized to use the API", "code": 401 } }
How do I get authorized to try it / use it?
Thanks again!
Darren.
0 -
Thanks Wasin.
0
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