CodeBook - Python3 kernel not connecting

arnaud.alepee

Hello there,

For quite some time now, I cannot use the CodeBook environment as it fails to connect to the Python kernel.

Could anyone of you help me please?

Thanks

Jirapongse

@arnaud.alepee

Thanks for reaching out to us.

I can start it properly.

Please kindly contact the Eikon or Refinitiv Workspace support team directly via MyRefinitiv to investigate this issue and verify what the problem is.

arnaud.alepee

screenshot of the status bar with the "Waiting..." indicator