The contributor is facing login issues on RCC, where they get timeout error
I’ve changed it to:
<Channel>
<Name value="Channel_1"/>
<ChannelType value="ChannelType::RSSL_ENCRYPTED"/>
<Host value="contrib1-emea1.platform.refinitiv.com"/>
<Port value="443"/>
<EncryptedProtocolType value="EncryptedProtocolType::RSSL_SOCKET"/>
</Channel>
</ChannelList>
And still get the original error (I tried 5 times):
230711.09:15:48.922 ERRO [5852] #ZULUREUTERSCONTRIBUTE# : Exception Type='OmmInvalidUsageException', Text='login failed (timed out after waiting 45000 milliseconds) for http://contrib1-emea1.platform.refinitiv.com:443)', ErrorCode='-4052'
From:
230707.15:46:50.679 ERRO [2016] #ZULUREUTERSCONTRIBUTE# : Exception Type='OmmInvalidUsageException', Text='login failed (timed out after waiting 45000 milliseconds) for http://contrib1-emea1.platform.refinitiv.com:443)', ErrorCode='-4052' <Name value="Channel_1"/> <ChannelType value="ChannelType::RSSL_ENCRYPTED"/> <Host value="contrib2-emea1.platform.refinitiv.com"/> <Port value="443"/> <EncryptedProtocolType value="EncryptedProtocolType::RSSL_HTTP"/> </Channel>Loading
Best Answer
-
You will have to provide more details than this. Is this a new application. Did contributions ever worked in the past? Have you ensured that there is a network route to the host - try the following command and see if you are able to connect to remote host or if a firewall is blocking the connection:
telnet contrib1-emea1.platform.refinitiv.com 443
2
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