API/Websocket contribution crashes ATS
Hi,
I recently developed an app to contribute and get data from the ATS.
App have been deployed in production and since then we had nearly daily problems with the ATS that becomes unavaible.
Further investigation showed that sometimes the contribution request makes the ATS crashes, the service suddenly becomes uncapable to answer to any requests and the sys admin has to restart it.
We have 2 ATS, sometimes the second one take the relay and it's ok.
But in many cases both ATS switch to "secondary" mode and none of them reply to requests.
Did you already encounter problem like this?
But this problem doesn't occurs all the time, sometimes it can work for 2-3 days consecutive and then crash again.
App is developed in Python, and I tried 2 methods (Websocket direct calls and the Python Data API functions) but the result is the same.
here an example of a websocket request:
And API request:
Volume is very low, we are sending data for 4 RIC and each time 2 fields are updated (BID and ASK).
We also make contributions through excel (with RtContribute function) and we never had problems since years (This app goal is to replace our excel macros).
Regards
Best Answer
-
I have not tried WebSocket contribution to ATS, but here are a few suggestions for you to try.
Ensure that ID is unique for every post messsage.
Turn on verbose logging within ATS and ADS.
If the problem persists, you can attach the logs and open a service ticket at my.refinitiv.com.
2
Categories
- All Categories
- 6 AHS
- 37 Alpha
- 161 App Studio
- 4 Block Chain
- 4 Bot Platform
- 16 Connected Risk APIs
- 47 Data Fusion
- 30 Data Model Discovery
- 608 Datastream
- 1.3K DSS
- 577 Eikon COM
- 4.9K Eikon Data APIs
- 7 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- Trading API
- 2.7K Elektron
- 1.3K EMA
- 236 ETA
- 519 WebSocket API
- 33 FX Venues
- 10 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 20 Messenger Bot
- 2 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 59 Open Calais
- 264 Open PermID
- 39 Entity Search
- 2 Org ID
- PAM
- PAM - Logging
- 8.4K Private Comments
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 20 RDMS
- 1.4K Refinitiv Data Platform
- 367 Refinitiv Data Platform Libraries
- 3 Refinitiv Due Diligence
- LSEG Due Diligence Portal API
- 3 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.1K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 10 World-Check Customer Risk Screener
- 990 World-Check One
- 44 World-Check One Zero Footprint
- 45 Side by Side Integration API
- Test Space
- 3 Thomson One Smart
- 1.2K TR Internal
- Global Hackathon 2015
- 2 Specialists Who Code
- 10 TR Knowledge Graph
- 150 Transactions
- 142 REDI API
- 1.7K TREP APIs
- 4 CAT
- 21 DACS Station
- 117 Open DACS
- 1.1K RFA
- 103 UPA
- 172 TREP Infrastructure
- 224 TRKD
- 886 TRTH
- 5 Velocity Analytics
- 5 Wealth Management Web Services
- 59 Workspace SDK
- 9 Element Framework
- 5 Grid
- 13 World-Check Data File
- Yield Book Analytics
- 46 中文论坛