Problems to download Earnings Conference Call from Refinitive

lladamartin

Hi everyone. I want to download Earnings Conference Call from Refintive. The destock app mentions that I have to install a “Batch Print/Save App”. However, I couldn’t install the “RefinitivWorkspaceBatchService.msi” available in the app. Do you know how to solve this issue? Alternately, is there a way to download the information? Is there a possibility to download the data using Refintivie data using Python?

jonathan.legrand

Hi @lladamartin & @leonard.stimpfle
After investigating the issue you highlighted, I escalated this issue to our help desk (ref. 12982746). They should be in touch with you about any update in their investigation.

leonard.stimpfle

I'm having the same issue. Even after installing RefinitivWorkspaceBatchService.msi downloading multiple files at once does not appear to work.

psmit147

Was this issue ever resolved? I am still unable to batch print/save after downloading and installing the “RefinitivWorkspaceBatchService.msi” file.

jonathan.legrand

Hi @psmit147, my.refinitiv ticket details are only shared with their (client) owners. If you are encountering a similar issue, please contact my.refinitiv and refer to ticket 12982746.