Receive status message for un known subscription id 192

analisis
analisis
in Eikon Data APIs

When trying to use the standard Python's Eikon API, I get the following error code:


2023-10-02 08:55:48,082 P[4884] [WebSocket 0 4120] Receive message for login 192
: {'ID': 192, 'State': {'Code': 'ConnectionError', 'Data': 'Suspect', 'Stream':
'Closed', 'Text': 'Cannot establish connection to the platform'}, 'Type': 'Statu
s'}

2023-10-02 08:55:48,082 P[4884] [WebSocket 0 4120] Received status message:
   {'Code': 'ConnectionError', 'Data': 'Suspect', 'Stream': 'Closed', 'Text': 'C
annot establish connection to the platform'}

2023-10-02 08:55:48,083 P[4884] [WebSocket 0 4120] Receive status message for un
known subscription id 192


The line of code that generates the error is:


streamping_prices.open()


After defining the API key, and the instruments to query. The error is thrown after the open() function is called.


Something to keep in mind is that there was no system's change in place before this error started to appear. It worked perfectly for a long time before that. Could this be something on Refinitv's end?

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Best Answer

  • Jirapongse
    Jirapongse
    Answer ✓

    @analisis

    Thank you for reaching out to us.

    Accoriding to the error ("Cannot establish connection to the platform"), it could be the problem on the desktop application so you need to contact the Eikon or Refinitiv Workspace support team directly via MyRefinitiv to verify what the problem is.

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