Why is Eikon API extremely slow today?

User1

Whereas in the past, ek.get_data has worked relatively fast, it has barely worked today. Occasionally, it works with a very long delay. Other times I get one of the following error messages: i) I get HTTP TimeoutException: ., ii) Backend error. 400 Bad Request, or iii) HTTP request failed: EikonError-Backend error. 400 Bad Request. The API is basically unsuable today whereas it has worked fine in the past utilzing the same code.

aramyan.h

Hi @User1 ,

Sorry to hear you are experiencing the issues, indeed it sometimes may return Bad requests due to server overload, although I am not aware of recent systematic issues. Have you tried using our latest RD Libraries for Python? I would advice considering that as it has better functionality and is actively being supported. Happy to help you with migrating your Eikon function into RD Libs if necessary. Here are some examples you may find useful:

LSEG-API-Samples/Example.DataLibrary.Python: Example projects and Tutorials demonstrating access to the Refinitiv Data Platform using the Refinitiv Data Library for Python (github.com)

Hope this help.

Best regards,

Haykaz

User1

Haykaz, Thanks for this. I'm not familiar with the RD Libraries for Python. Is refinitiv.data a newer alternative to the eikon library? If so, do I understand correctly that you are advising to migrate from eikon to refinitiv.data? Thanks.

aramyan.h

Hi @User1 , yes, the RD Libs is eventually supposed to replace the Eikon, although we do support Eikon now. But no further features will be added to Eikon, however RD Libs has more functionality already now and is being enhanced. So I would advice considering migrating your codes from eikon to RD (the links I shared above will be useful to learn more about it), and if any issues, we can look into it.

Best regards,

Haykaz