The eikon software logs itself out at weekend

joneliu

How do you fix this question that it will log out itself at weekend??

Gurpreet

@joneliu,

See this old reply, which states that Eikon will auto-logout on the weekends to perform software updates etc.

wasin.w

Hello @joneliu

I sorry to hear that you are facing the issue. Please be informed that this Developer Portal Q&A forum is dedicated to the LSEG APIs usage questions only, not the Desktop application Q&A forum.

I highly recommend you submit a support ticket to the Eikon/Workspace support team directly. You can submit a support ticket to the team via https://my.refinitiv.com/content/mytr/en/productsupport.html website.

I hope this information helps.