Eikon Error "code -1 (Port numober was not identified. Check if Eikon Desktop API Proxy is running"

bob.kim

This is on behalf of a client:

Can you directly respond to Barry via email?

Barry had Eikon installed and had no issues, but after installing Workspace (leaving Eikon installed. So currently have both installed), getting below error:

The code that seems to be causing the issue:

eikon_key = open("eikon.txt","r")

ek.set_app_key(str(eikon_key.read()))

# It is best to close the files we opened in order to make sure that we don't stop any other services/programs from accessing them if they need to:

eikon_key.close()

I had Barry check the app key, and no problems there.

Works in this environment:

(env) G:\Equities\Quant\Projects\2021\2020-02 Redflag multistock\BeneshAltmanPython>pip list

But doesn’t work in this environment:

The eikon.txt file is the same in both. I thought the eikon package would be enough. I can’t find anything on this in the getting started guide.

(.venv) G:\Equities\Quant\Projects\_Automation\Python>pip list

Jirapongse

@bob.kim

Thank you for reaching out to us.

To get the official support, please contact the Helpdesk support team directly via MyRefinitiv.

To verify what the problem is, please refer to the Eikon Data API and Refinitiv Data Library - Troubleshooting article to make sure that Eikon or Refinitiv Workspace is running properly on the machine.

bob.kim

Thanks. The client has already taken a look at Eikon Data API and Refinitiv Data Library - Troubleshooting article that you shared with me sometime ago, but still facing issues.

Also in MyRefinitv , there were no option to choose product as API, and aslo help desk usually advises to get help from dev community for API questions.

Am i missing something? Thanks again.

Jirapongse

@bob.kim

The client can verify or share the output, as shown in the Eikon Data API and Refinitiv Data Library - Troubleshooting article.