Server response is not valid (Excel API)

Unknown

Hi,

Response calling API in Excel: "Server response is not valid"

rebooted computer several times, etc. refreshed workbook, called API several time and still get same error.

Any help will be highly appreciated

Thanks

Charles

Jirapongse

@charles_dery

Could you please confirm the product that you are using?

Is it COM APIs for use in Microsoft Office available at https://developers.thomsonreuters.com/eikon-apis/com-apis-use-microsoft-office or =TR(...) function?

If it is COM APIs for use in Microsoft Office, please provide us with the sample application so we can use it to replicate the issue. However, if it is =TR(...) function, please contact Eikon support team to investigate the issue.