Excel COM API "Server response is not valid"

fabio.agostini
fabio.agostini
in Eikon COM

Is anyone getting or had this error using =TR(...) function? If so how did you solved the issue?

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Best Answer

  • wasin.w
    wasin.w admin
    Answer ✓

    The case 13308733 is fixed by configuring the server for the client.

Answers

  • raksina.samasiri
    raksina.samasiri admin

    Hi @fabio.agostini ,

    Thank you for posting the question in
    this forum. However, this forum is dedicated to an API usage question.

    Hence, please contact Eikon support team to investigate this product issue through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 13330728 was raised on your
    behalf and the support team is going to contact you directly to assist with
    this.

    Hope this helps and please let me
    know in case you have any further questions.

  • fabio.agostini
    fabio.agostini

    Hi Raksina,


    Unfortunately your reply did not help. A ticket has been open since last Tuesday and a solution to the issue has not been found.


    My post here was to see if there was someone in the forum that was able to solve the issue by themselves and not by contacting Refinitiv Helpdesk.

    Anyhow, thanks for opening a ticket and for your reply, although I feel this is a developer related question as I am trying to automate process where the API is also involved. All this is based on programming and the code failure is when it reach the COM and this is because the above error gets thrown

    Best

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