Eikon Data API Hanging intermittently - but very frequently

rajanraju

Eikon API hangs intermittently without any reason. When i abort the python script

File ~/anaconda3/envs/Re2024rdp/lib/python3.9/site-packages/eikon/data_grid.py:190 in get_data

result = eikon.json_requests.send_json_request(_endpoint, payload, debug=debug)

File ~/anaconda3/envs/Re2024rdp/lib/python3.9/site-packages/eikon/json_requests.py:107 in send_json_request

ticket = _check_ticket_async(result)

File ~/anaconda3/envs/Re2024rdp/lib/python3.9/site-packages/eikon/json_requests.py:175 in _check_ticket_async

time.sleep(ticket_duration / 1000.0)

is the error message. What do I do?

nick.zincone

Hi @rajanraju

It is unclear what data you are trying to retrieve and how you are programmatically accessing it. Can you please try accessing your content using the Data Library for Python and show the code that is causing issues.