Eikon System Test Fail : Domain Connection Check - Private Network: Failure

wosldka

I'm trying to install Eikon on my desktop, but this system test fails due to some private network issue, which I don't understand what to do. Can anyone help please?

raksina.samasiri

Hi @wosldka ,

Thank you for posting the question in this forum. However, this forum is dedicated to an API usage question hence, the moderators on this forum do not have deep expertise in the Eikon application technical error. Such expertise is available through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 13380037 was raised on your
behalf and the support team is going to contact you directly to assist with
this.

Hope this helps and please let me
know in case you have any further questions.