SFTP Key Failure
Hello Team!
Client is connecting to SFPT, but the issue is related to the key failure.
Please advise what the client can do in this case.
Best Answer
-
The client can use a password or key authentication to login to the DSS SFTP server.
To setup SFTP with Key Authentication, please refer to the LSEG DataScope Select SFTP User Guide. It is in the Manual SFTP with Key Authentication section.
As mentioned by my colleague, this issue may relate to the authentication or server setttings. Therefore, it is better to contact the product support team directly to verify what the problem is.
Moreover, this forum is dedicated to software developers using Refinitiv or LSEG APIs. The client can also post technical questions regarding other Refinitiv or LSEG products and we will try to find answers. However, it will be faster to contact the product support specialist team direclty via MyRefinitiv.
0
Answers
-
Hello @Harold.Alfaro,
I don't see any key failure in this screenshot. The client was able to connect successfully - the remote directory is either invalid or not available. Either way, please raise this question with product support - since we can only answer technical API related questions on these forums.
0 -
Thank you... I thought this Forum was for any type of technical queries regardless of the product or solution.0
-
We don't have access to the product backend systems - so can't look at application logs or user entitlements amongst other things. These activities are performed by product support.0
-
Thank you for the help.0
Categories
- All Categories
- 6 AHS
- 39 Alpha
- 161 App Studio
- 4 Block Chain
- 4 Bot Platform
- 16 Connected Risk APIs
- 47 Data Fusion
- 30 Data Model Discovery
- 608 Datastream
- 1.3K DSS
- 577 Eikon COM
- 4.9K Eikon Data APIs
- 7 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- Trading API
- 2.7K Elektron
- 1.3K EMA
- 236 ETA
- 519 WebSocket API
- 33 FX Venues
- 10 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 20 Messenger Bot
- 2 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 59 Open Calais
- 264 Open PermID
- 39 Entity Search
- 2 Org ID
- PAM
- PAM - Logging
- 8.4K Private Comments
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 20 RDMS
- 1.4K Refinitiv Data Platform
- 367 Refinitiv Data Platform Libraries
- 3 Refinitiv Due Diligence
- LSEG Due Diligence Portal API
- 3 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.1K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 10 World-Check Customer Risk Screener
- 990 World-Check One
- 44 World-Check One Zero Footprint
- 45 Side by Side Integration API
- Test Space
- 3 Thomson One Smart
- 1.2K TR Internal
- Global Hackathon 2015
- 2 Specialists Who Code
- 10 TR Knowledge Graph
- 150 Transactions
- 142 REDI API
- 1.7K TREP APIs
- 4 CAT
- 21 DACS Station
- 117 Open DACS
- 1.1K RFA
- 103 UPA
- 172 TREP Infrastructure
- 224 TRKD
- 886 TRTH
- 5 Velocity Analytics
- 5 Wealth Management Web Services
- 60 Workspace SDK
- 9 Element Framework
- 5 Grid
- 13 World-Check Data File
- Yield Book Analytics
- 46 中文论坛