How do we get a ticket opened for a symbol search that failes via Excel Refinitive data selector
I am trying to get price data in Office 365 Excel for ARKB which launched backed in February together with a collection of other Crypto ETFs. For some unknown reason ARKB does not correctly list.
There a MS Tech Community to shows the failure but to date no solutions or suggestions have developed.
https://techcommunity.microsoft.com/t5/excel/excel-stock-data-selector-search-not-showing-results-arkb/m-p/4039868
ARKB does list on Yahoo & Google Finance
https://www.google.com/finance/quote/ARKB:BATS
https://finance.yahoo.com/quote/ARKB?.tsrc=fin-srch
Interestingly other ETFs (e.g. ARKC, ARKY) that launched at the same time list just fine, just not ARKB.
Best Answer
-
Hi @prospero ,
Thank you for posting the question in
this forum. However, this forum is dedicated to an API usage question hence,
the moderators on this forum do not have deep expertise in every type of
content available through Refinitiv products. Such expertise is available
through Refinitiv Helpdesk, which can be reached via MyRefinitiv. To be of help, ticket number 13420077 was raised on your
behalf and the support team is going to contact you directly to assist with
this.Hope this helps and please let me
know in case you have any further questions.0
Answers
-
As it turns out, a MyRefinitiv ticket is only actionable if the ticket creator is a MyRefinitiv "direct" subscriber. So the ticket has been closed as "resolved" with not actions taken.
Lovely, Microsoft Office365 support says connect with the data source supplier. The data source supplier "Refinitiv" will only look at if I am a direct subscriber which I am not, so I am do not have a way to get anyone to look at the issue.
Great, but sad.
0
Categories
- All Categories
- 6 AHS
- 37 Alpha
- 161 App Studio
- 4 Block Chain
- 4 Bot Platform
- 16 Connected Risk APIs
- 47 Data Fusion
- 30 Data Model Discovery
- 608 Datastream
- 1.3K DSS
- 577 Eikon COM
- 4.9K Eikon Data APIs
- 7 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- Trading API
- 2.7K Elektron
- 1.3K EMA
- 236 ETA
- 519 WebSocket API
- 33 FX Venues
- 10 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 20 Messenger Bot
- 2 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 59 Open Calais
- 264 Open PermID
- 39 Entity Search
- 2 Org ID
- PAM
- PAM - Logging
- 8.4K Private Comments
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 20 RDMS
- 1.4K Refinitiv Data Platform
- 367 Refinitiv Data Platform Libraries
- 3 Refinitiv Due Diligence
- LSEG Due Diligence Portal API
- 3 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.1K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 10 World-Check Customer Risk Screener
- 990 World-Check One
- 44 World-Check One Zero Footprint
- 45 Side by Side Integration API
- Test Space
- 3 Thomson One Smart
- 1.2K TR Internal
- Global Hackathon 2015
- 2 Specialists Who Code
- 10 TR Knowledge Graph
- 150 Transactions
- 142 REDI API
- 1.7K TREP APIs
- 4 CAT
- 21 DACS Station
- 117 Open DACS
- 1.1K RFA
- 103 UPA
- 172 TREP Infrastructure
- 224 TRKD
- 886 TRTH
- 5 Velocity Analytics
- 5 Wealth Management Web Services
- 59 Workspace SDK
- 9 Element Framework
- 5 Grid
- 13 World-Check Data File
- Yield Book Analytics
- 46 中文论坛