Urgent!!!News archive access failed

Julian.Bai

Urgent!!!

Hi team, client is having an issue connecting to mrn archive host archive.news.refinitiv.com. I've attached error message and could you help with the reason? I tried Filezilla connection is fine. Thanks team.

Jirapongse

@Julian.Bai

Thank you for reaching out to us.

Is the application our product? If yes, please contact the product team to investigate this issue.

Does the problem happen everytime when connecting to the MRN SFTP server? If yes, it could be the problem on the client's side (application or network).

I found the similar error on StackOverflow.

Julian.Bai

Thanks Jirapongse!