SxS API cannot launch new app

zhouying5

I created a sxs api key in APPKEY Generator and Status is Enabled

then I use postman test

1. test ping: http://127.0.0.1:9000/ping success return 9000

2. test handshake: http://127.0.0.1:9000/sxs/v1, success get sessionToken

3. test create launch a Quote app, failed with message:

Couldn't get origin from productId: xxxx

Jirapongse

@zhouying5

Thank you for reaching out to us.

I can run it properly on Postman.

You may contact the helpdesk team via MyRefinitiv to verify what the problem is.

yongsheng6

Thank you very much for your reply。
I have tried contacting the helpdesk team and also reached out to online customer service. Eventually, they advised me to seek help in the community.

wasin.w

Hello @yongsheng6

I am sorry for your inconvenient, our Admin on Q&A forum can help you with the LSEG APIs general usage questions. However, the problem that you are facing seems to be the product issue that might relates to the Workspace/Eikon desktop application.
That is why we suggested you to contact the Workspace support team.