Error: No Proxy Address Identified

michael-r.meyer
michael-r.meyer
in Eikon Data APIs

Using Eikon library for Python imported as "ek"

Eikon application is running.

App key is generated and enabled.

When running ek.set_app_key('xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx') I get following error:

2024-08-12 12:28:48,546 P[22820] [MainThread 13216] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2024-08-12 12:28:48,547 P[22820] [MainThread 13216] Error on handshake url http://127.0.0.1:None/api/handshake : InvalidURL("Invalid port: 'None'")

This is code I have used for well over a year, and this is the first time I have encountered this error message.

Could someone please advise as to what might be causing this, as the Eikon application is running, and the app key is generated and enabled, as mentioned?

Thanks.

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Best Answer

  • Jirapongse
    Jirapongse
    Answer ✓

    @michael-r.meyer

    Thank you for reaching out to us.

    First, you need to check if the API proxy is running properly by refering to the Eikon Data API and Refinitiv Data Library - Troubleshooting article.

    1723603103814.png

    Next, please check the version of Eikon Data API by using the following command.

    ek.__version__

    Typically, this issue may relate to the Python dependency libraries.

    For example, Eikon Data API 1.1.18 depends on the following Python libraries. 

    Version: 1.1.18
    Summary: Python package for retrieving Eikon data.
    Home-page: https://developers.refinitiv.com/eikon-apis/eikon-data-api
    Author: REFINITIV
    Author-email: 
    License: Apache 2.0
    Description-Content-Type: text/markdown
    License-File: LICENSE.md
    Requires-Dist: httpx>=0.18.0
    Requires-Dist: nest_asyncio>=1.5.1
    Requires-Dist: datetime
    Requires-Dist: pandas>=1.0.0
    Requires-Dist: numpy>=1.11.0
    Requires-Dist: appdirs>=1.4.3
    Requires-Dist: python-dateutil
    Requires-Dist: websocket-client!=1.0.0,>=0.54.0
    Requires-Dist: deprecation
    Requires-Dist: certifi
    Requires-Dist: chardet==3.*
    Requires-Dist: h2==4.*
    Requires-Dist: idna==2.*
    Requires-Dist: rfc3986==1.*
    Requires-Dist: requests==2.*

    Did you update or install any Python libraries or packages?

    Otherwise, you can try the new LSEG Data Library for Python instead.



Answers

  • michael-r.meyer
    michael-r.meyer
    Hi -


    I can't perform most of what is in the troubleshooting article, as I don't have the "configuration manager" executable in my refinitiv folder.

    Also, when I go to the location of the log files, there is no "SxS..." file.

    I'm not really sure what to do, here. I've killed and restarted Eikon, and I've also update my eikon library.

    Any ideas?

    Thanks,

    Mike

  • Jirapongse
    Jirapongse

    @michael-r.meyer

    Please contact the Eikon support team directly via MyAccount to check the location of the "configuration manager" executable and SxS log file.

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