If there is a way to stop or postpone the API from automatically disconnecting

jimmy.shek
jimmy.shek
in Eikon Data APIs

I am using Python to retrieve some data. But the API will be disconnected from time to time.

Tagged:

Answers

  • aramyan.h
    aramyan.h

    Hi @jimmy.shek ,


    Could you please elaborate more on the issue, particularly sharing the code you are using and the error you are receiving would help us to investigate your issue.


    Best regards,

    Haykaz

  • Jirapongse
    Jirapongse

    @jimmy.shek

    Thank you for reaching out to us.

    To solve this issue, we need to find the causes of disconnections. Typically, the disconection can happen when the system is in the maintenance mode but it happens infrequently.

    There are many causes for disconnections, such as network issues, backend problems, or application code.

    As mentioned by my colleague, please provide more information regarding this issue. For example:

    • The API that you are using
    • The application code
    • The error messages


  • jimmy.shek
    jimmy.shek

    Thanks for your message. I am using EIKON API. But in the meantime, I have a solution to rerun the program and skipped the data I had downloaded. Then I complete the whole download exercise in the end. Thanks for your time.

Categories