Problem with using Python API ek -- 'daemon is disconnected'

ntopjian

I am trying to download Reuters data into Jupyter notebook. I am importing eikon as ek, setting my ID, and then running the following lines of code:

--

symbols = ['AAPL.O', 'MSFT.O', 'GOOG.O']

data = ek.get_timeseries(symbols[0],start_date='2016-01-01',end_date='2016-10-31',interval='daily',fields=['*'])

--

I am then getting the following error. Does anyone know how to solve this?

---------------------------------------------------------------------------
EikonError                                Traceback (most recent call last)
<ipython-input-9-21c64f8a8454> in <module>()
----> 1data = ek.get_timeseries(symbols[0],start_date='2016-01-01',end_date='2016-10-31',interval='daily',fields=['*'])

C:\Users\ntopjian\AppData\Local\Continuum\Anaconda3\lib\site-packages\eikon\time_series.py in get_timeseries(rics, fields, start_date, end_date, interval, count, calendar, corax, normalize, raw_output, debug)
    153             raise ValueError('corax must be a string')
    154 
--> 155result = eikon.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)
    156     status_code = get_json_value(result['timeseriesData'], 'statusCode')
    157 

C:\Users\ntopjian\AppData\Local\Continuum\Anaconda3\lib\site-packages\eikon\json_requests.py in send_json_request(entity, payload, ID, debug)
     83                 return result
     84             if response.status_code == 401:
---> 85raise EikonError('daemon is disconnected')
     86             else:
     87                 raise requests.HTTPError(str(response), response=response)

EikonError: 'daemon is disconnected'

Alex Putkov.1

Are you running Eikon API Proxy?
If you haven't already done so, follow the Quick Start Guide to get started with Eikon Web & Scripting APIs.
https://developers.thomsonreuters.com/eikon-web-and-scripting-apis/quick-start
You may also want to check out this tutorial on setting up a designated Thomson Reuters Eikon development environment, which includes Jupyter notebook.
https://developers.thomsonreuters.com/eikon-web-and-scripting-apis/learning?content=15355&type=learning_material_item

mchan

Hi Alex -- I am a colleague of @ntopjian. A different Eikon user at our firm installed the API Proxy and is having trouble getting an AppID. Clicking on the "Get an AppID" link does not display the dialog. Our IT dept says that our corporate firewall is not blocking the request.

Alex Putkov.1

Check out this previous discussion on this forum:
https://community.developers.refinitiv.com/questions/17695/eikon-api-proxy-app-id-generator-is-not-working.html
You can try using Fiddler to figure out what happens when you click Get an AppID.
As an immediate workaround you can use any string in set_app_id method. At the moment we do not check the validity of the app ID, although we're very likely to implement it in near future.