Problem with Exchange Rates

marianasgr

Good Morning. I am using Datastream and recently found a problem with exporting data. Recently I exported data for Canada (16/3), and today (23/3), when I wanted to export again, the values are different. I used the conversor avaliable from the menu to convert from canadian dollars to euros. Is it possible that Datastream is using different exchange rates?

Alex Putkov.1

@marianasgr
For content explanation questions such as this one your best bet is to contact Thomson Reuters Helpdesk by either calling the Helpdesk number in your country or by following the link below:
http://my.thomsonreuters.com/ContactUsNew

marianasgr

I can't do that because the PC in which i can have acess to datastream is the library PC. I do not know the username to ask for help.

Alex Putkov.1

You don't need the username to call Thomson Reuters Helpdesk and have your question answered. You can find the number to call following this link:
http://my.thomsonreuters.com/ContactUsNew?Panel=CallUs

marianasgr

Thanks I Will try it tomorrow!