Token retrieve error

Catherine Wong

I couldn’t retrieve a token because I got an error on User Name. Why doesn’t my ID work?

Monika.Stankovic

Hello @Catherine Wong,

For an ID to work below criteria should be met:

• ID needs to be
  entered in the correct Datastream format – in capitals starting with a Z (for
  example ZABC123).
• Access to DSWS
  requires permission to be added to the ID. If you don't have it you would need to contact your account team.

Catherine Wong

Thank you. Now I received a token, but it seems to be way too long.

How long is the token supposed to be ?

Monika.Stankovic

@Catherine Wong

The Token is 256 characters long.