Handshake Error.
Hi, I am getting the following error when I run ek.set_app_key().
I did not have this issue when running ek.set_app_id().
It does not seem to affect performance, but wondering what I can do to resolve. Thank you.
Error on handshake port 36036 : HTTPConnectionPool(host='localhost', port=36036): Read timed out. (read timeout=2.0)
Best Answer
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@jr123I think you need to update the API proxy version. I will send you an email with the details.
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Answers
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@jr123 could you execute this and post the output?
tr.get_port_number()
Also, if you go to Help > Event logs, go to Local Logs, select Today and SxS, and hit Open
Scroll to top and post the screenshot of this as well please
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Hi @Zhenya Kovalyov,
Thank you for the response.
ek.get_port_number() returns '36036'
How can I access the event log on a mac?
Regards, J
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@jr123 what's you eikon api proxy version? when you are running it, which url does it show in the DATACENTER field?
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Hi @Zhenya Kovalyov,
version 1.0.73
data center field: AMERS1
data center URL: http://localhost:36036/api/v1/data
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@jr123 I think you need to update the API proxy version. I will send you an email with the details.
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thanks @Zhenya Kovalyov
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