Eikon desktop keep popup below error window and kill the my data download via python API

Best Answer

  • Jirapongse
    Jirapongse admin
    Answer ✓

    From the picture, it looks like to be the About page in Eikon.

    image

    First, please contact the Eikon support team via Get Support to verify the problem.

Answers

  • Unknown
    Unknown

    Hi,

    per the screenshot attached, my got the error window popup when I am using eikon.

    After the this error window appeared, the api proxy 9000 shut down, and I can not using python api for data downloading.

    I also checked C:\ProgramData\Thomson Reuters\Eikon Data\Logs, but does not sounds help.

    Could anyone kindly advised what the next steps are.

    many thanks,

    Glen GUO

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