I've got 'Configuration Download Error', when I run EIKON

eunjib

THOMSON REUTERS EIKON Desktop 4.0.47 (build 4.0.47108)

Error description: Configuration Download Error

The application failed to download the product configuration.

Possible causes: • you are not connected to the network

• the Thomson Reuters Platform is encountering problems

• the desktop configuration is incorrect Please restore the network connection or contact your system administrator

--------------------------------- Technical Information: 'CBootstrapImpl::LoadProviders' ---------------------------------

Hello, All.

I've got above error message, when I run EIKON( on win10)
Although I restored the network and asked our IT team(our system admin), everything was fine.(Internet condition also is good)
Please check this issue. Thanks.

Zhenya Kovalyov

@eunjib you will need to contact your local Refinitiv technical support desk to get help with this.

eunjib

Thank you.

Could I ask one more?

Could you let me know what is phone number of technical support desk in Korea? Or how to contact with them?

Alex Putkov.1

You can click Contact Us link on the splashscreen with the error you received.
Alternatively you can call 080-672-0880 or use the link below.
https://my.refinitiv.com/content/mytr/en/productsupport.html

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eunjib

tI got the same issue you faced sometime ago ,could you please tell me how you solved this ?

Check everything and all is set.

I am out of the office in order to open a ticket with support.

Any help is appreciated.

thanks!