Getting “Reauthorized” errors while try to receive the data

nikita.ou
nikita.ou
in TREP APIs

One of our application connects to our TREP boxes to get the third party vendor data. Connection wise it looks fine but the applciation get the"“Reauthorized” errors, but the application can still see the data though. Would you please advise why we get this msg?

The code we are using is:


} else if (respMsg.getMsgType == OMMMsg.MsgType.STATUS_RESP) {
logger.warn(ric + ": not recognized status: {}", state)
}

In processItemEvent API
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Answers

  • pimchaya.wongrukun01
    pimchaya.wongrukun01

    Hello @nikita.ou

    I have not found "Reauthorized" in RFA Java so the error should come from one of the components in the infrastructure.

    I suggest you contact the teams who supports the infrastructure components i.e. TREP support and the feed support. For the products from Refinitiv, you can submit the query via Get Support of MyRefinitiv . If you cannot submit the query, please contact Refinitiv Account team.

  • Jirapongse
    Jirapongse admin

    @nikita.ou

    I couldn't find this error "Reauthorized" on TREP (ADH/ADS). From the question, the application gets the data from the third-party vendor. Therefore, the error could be from the third-party vendor feed. You can also contact the third-party vendor team to verify this error.

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