Connection Actively Refused 127.0.0.1:36036

cam.stothard

Hello

I'm running Thomson Reuters Eikon 4.0.

When I execute following Python code, I got an exception that says the target machine actively refused it 127.0.0.1:36036.

Please let me know how can I solve this problem.

Thanks

chavalit-jintamalit

Hi @cam.stothard

Please try to follow this article on each step to find out what may be the root cause.

cam.stothard

Hello

Thank you for your answer.

I followed the instruction and I found a problem.
When I visit http://localhost:9000/ping?all , I can't find "/api" on the response.
And APIPROXY is not listed in log file, too.

SxS.20191018.200212000.p4936.txt

Please tell me what the problem is.
Now I'm using installer downloaded from http://apac1.download.cp.thomsonreuters.com/Packages/EikonInstaller/EikonInstaller.apac1.exe

Thanks

chavalit-jintamalit

Hi @cam.stothard

Do you know what Eikon variant you are using?

It is possible that you may not have permission to use Eikon Data APIs.

Please contact your account manager.

wasin.w

Hello @cam.stothard
Does the problem still persist?

robert.fujiwara

hi

I am having this same issue . Is anyone able to help with it? The link provided by @chavalit.jintamalit is no longer accessible.

I am trying to use .NET API and have a clean 4.6.1 project with the required dependencies. I installed a fresh version of Eikon yesterday.

The error I get is:

InternalServerError: No connection could be made because the target machine actively refused it 127.0.0.1:36036'

Any assistance would be appreciated.