ek.get_timeserires | 404 error : Error code 404

bwang1

trying to get the python example working. i got a Dev API key, but when i run the time series api call: ek.get_timeseries([MSFT.O], start_date=2016-01-01, end_date=2018-07-26) i get a 404 error : Error code 404 | Client Error: Cannot POST /api/v1/data.

python code:

import eikon as ek

ek.set_app_key('***************')

ek.get_timeseries(["MSFT.O"], start_date="2016-01-01", end_date="2018-07-26")

I am able to use Eikon app to get price history

I generated the key using Eikon

chavalit-jintamalit

Hi @bwang1

I suspect that your Eikon account may not have permission to use API feature.

Please try step no. 7 in this article, https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-connection-issues-refinitiv

And check if you have API endpoint enabled or not?

I also checked in Eikon user database and I could not find your email, bwang@<xx...xx>tal.com

Please also edit your question to remove the API key, you should not post your API key in public forum.

kaustubh

Hi Chavalit, I am unbale to see the API endpoint enabled as mention in step 7. How to resolve the same?

chavalit-jintamalit

Hi @kaustubh

I just checked and found out that you are using Eikon Core variant.

This Eikon tier does not include API feature.

Please contact your account manager to discuss the product tier.

Thanks.