IPublisher disconnected by ADH

abhiman.srivastava
abhiman.srivastava
in EMA

I have an interactive publisher that works fine and publishes data all day long mostly. But only once or twice in the day, it gets disconnected by the ADH. I am not sure why the ADH disconnects us. The message in our logs says "ping error". On our server we dont see any high cpu or network and we are publishing messages to the api. Can anyone please tell me why ADH would disconnect the publisher? Is there any publishing config i can tweak to stop this?

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Best Answer

  • pimchaya.wongrukun01
    pimchaya.wongrukun01
    Answer ✓

    Hello @abhiman.srivastava

    I suggest you contact ADH support team who can help you to investigate why ADH would disconnect the publisher. You can submit the query to ADH support team via Product Support of MyRefinitiv and select Product to be ADH-Advanced Data Hub .

    I also found this question, “Error text Ping error for channel: Lost contact with connection...” error message doesn't occur with EMA version 3.2.0.1, you should try the latest EMA version.

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