Maturity rates and tenor missing for 29th and 30th November 2019 at 5:45AM.

Harihara · December 2019

maturity rates not received for the below mentioned currency and tenor for 29^th and 30^th November 2019 at 5:45AM New Case: 08225945 has been registered.Kindly check and provide us the RCA

CURRENCYPAIR

DEALTYPE

TENOR

1

AUDUSD

O/N

2

EURCHF

O/N

3

EURDKK

O/N

4

EURGBP

O/N

5

EURISK

O/N

6

EURJPY

O/N

7

EURNOK

O/N

8

EURSEK

O/N

9

EURUSD

O/N

10

GBPUSD

O/N

11

NZDUSD

O/N

12

USDAED

O/N

13

USDAED

T/S

14

USDBHD

O/N

15

USDBHD

T/S

16

USDCAD

O/N

17

USDCHF

O/N

18

USDCNH

O/N

19

USDCNY

O/N

20

USDCZK

O/N

21

USDDKK

O/N

22

USDHKD

O/N

23

USDIDR

O/N

24

USDINR

C/S

25

USDINR

O/N

26

USDISK

O/N

27

USDJPY

O/N

28

USDKES

O/N

29

USDKRW

O/N

30

USDKWD

O/N

31

USDKWD

T/S

32

USDLKR

O/N

33

USDMYR

O/N

34

USDNOK

O/N

35

USDOMR

O/N

36

USDOMR

T/S

37

USDPHP

O/N

38

USDPHP

T/S

39

USDPKR

O/N

40

USDPLN

O/N

41

USDQAR

O/N

42

USDQAR

T/S

43

USDRUB

O/N

44

USDSAR

O/N

45

USDSEK

O/N

46

USDSGD

O/N

47

USDTHB

O/N

48

USDTRY

O/N

49

USDTWD

O/N

50

USDVND

O/N

51

USDZAR

O/N

chavalit-jintamalit · January 2020

Hi @Harihara

It seems that you already raised the case no. 08225945

Refinitiv helpdesk team will be able to check and update you on the content question.

Please note that this developer forum is focusing on API sample code.

So please wait for the update on the case.

Harihara · January 2020

Refinitiv helpdesk team has asked us to post the question in this developer forum.Anyone please let us know the RCA for mentioned issue.

chavalit-jintamalit · January 2020

Hi @Harihara

Can you share the code you use to retrieve the data which is not available?

I would like to also know the RIC code, Field name and time.

I will update the support to follow the correct support model to ensure they are handling the case effectively in case the API call looks correct but no data available as you mentioned.

I am sorry for the inconvenience.

Harihara · January 2020

Please find below riccode missing for 30-Nov, and we use RFAPI 8X version for Maturity rates

RICCODE

-------

AEDON=

AEDTN=

AUDON=

BHDON=

BHDTN=

CADON=

CHFON=

CNHON=

CNYON=

CZKON=

DKKON=

EURCHFON=

EURDKKON=

EURGBPON=

EURISKON=

EURJPYON=

EURNOKON=

EURON=

EURSEKON=

GBPON=

HKDON=

IDRON=

INRCS=

INRON=

ISKON=

JPYON=

KESON=

KRWON=

KWDON=

KWDTN=

LKRON=

MYRON=

NOKON=

NZDON=

OMRON=

OMRTN=

PHPON=

PHPTN=

PKRON=

PLNON=

QARON=

QARTN=

RUBON=

SARON=

SEKON=

SGDON=

THBON=

TRYON=

TWDON=

VNDON=

ZARON=

chavalit-jintamalit · January 2020

Hi @Harihara

Just want to confirm, Are you using RFA API?

If so, I will move your question to another sub-forum since this sub-forum is for Eikon Data APIs.

For RFA API, troubleshooting will be different than Eikon Data APIs and will require you to raise a case to API support group.

Do you have an active TRDC subscription?

Harihara · January 2020

Thanks for reply please find below ,

Just want to confirm, Are you using RFA API? YES

Do you have an active TRDC subscription? NO

chavalit-jintamalit · January 2020

I have moved your question to RFA sub-forum.

An RFA expert will help you here.

Harihara · January 2020

Team,Any Update please

wasin.w · January 2020

Hello @Harihara

Please be informed that RFA Java can consume real-time data from Elektron only. The Elektron does not provide historical data for consumer.

If you want data on that specific date, please contact your Refinitiv representative to help you.

Harihara · January 2020

Thanks for the reply,but do we any RCA why the rates were missing/not captured??

wasin.w · January 2020

Hello @Harihara

The problem can be occurred from various reasons such as the application issue itself, application slow consumer, service down, connection issue, api issue, etc. Does the problem still persist in your environment?

The API and application log files when the problem occurred are required to investigate the issue.

Harihara · January 2020

i have EMA trace logs will it help?,and i am not able to upload files please let me know how to share.

wasin.w · February 2020

Hello @Harihara

Does the EMA trace are from the application that encountered the same issue on 29th and 30th November 2019?

Basically, we need the API trace file with the following conditions to isolate the problem

From the application that encountered the problem
When the problem occurred

If you cannot post the trace file in this forum, you can upload the file to https://thomsonreuters.sendthisfile.com/ web site which is Refinitiv secure web site for file sharing. You can set Recipient(s) email to be yourself and give me the link to download file that generated from https://thomsonreuters.sendthisfile.com/ web site

wasin.w · April 2020

Hello @Harihara

Does the EMA trace are from the application that encountered the same issue on 29th and 30th November 2019?

Basically, we need the API trace file with the following conditions to isolate the problem

From the application that encountered the problem
When the problem occurred

If you cannot post the trace file in this forum, you can upload the file to https://thomsonreuters.sendthisfile.com/ web site which is Refinitiv secure web site for file sharing. You can set Recipient(s) email to be yourself and give me the link to download file that generated from https://thomsonreuters.sendthisfile.com/ web site

Maturity rates and tenor missing for 29th and 30th November 2019 at 5:45AM.

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