Cannot connect to Authentication URL

Serge
Serge
in ETA

Since Jan.3 2020 our service fails to connect to Authetication URL ( https://api.refinitiv.com/auth/oauth2/v1/token )

Did it change? If so, what's the correct one?

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Answers

  • moragodkrit.chumsri_1
    moragodkrit.chumsri_1

    @Serge

    I can run Elektron SDK example connecting to the server and get token from v1 endpoint. Not sure Is there any error code return from your app? Can you provide the status/message?


  • Serge
    Serge

    @moragodkrit

    Suddenly it started working this morning.

    Before it was simple failure to establish connection to URL. API Playground reported "Failed to fetch" error.

  • ma.elijah.romano
    ma.elijah.romano

    @moragodkrit

    @moragodkrit

    Hi. Do you have any idea on the error shared by the client?

  • moragodkrit.chumsri_1
    moragodkrit.chumsri_1

    the error in the API Docs Playground does not relate to the issue in ETA client mentioned. As I stated in my reply previously, I can run the app connecting to the server so I can't confirm why the client unable to connect to the server. That is the reason that we need to know what is the error return from the ETA app.

  • Serge
    Serge

    @moragodkrit

    Ma. Elijah.Romano

    During login our client is using ETA's RDM_LOGIN_USER_AUTHN_TOKEN.

    To get the token, we use libCURL. When we had this problem, curl_easy_perform() was returning "Couldn't connect to server" error.



  • ma.elijah.romano
    ma.elijah.romano

    @moragodkrit

    Please see the latest response from Serge. Thanks!


  • ma.elijah.romano
    ma.elijah.romano

    To get the token, we use libCURL. When we had this problem, curl_easy_perform() was returning "Couldn't connect to server" error.

    - Serge

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