Connection to Elektron Real Time in Cloud fails
Since 12:39 JST (3:39 GMT) today our server fails to connect to Elektron in Cloud streaming (emea-1.pricing.streaming.edp.thomsonreuters.com) with following errors.
1. Closed/Suspect/Internal error from sender - text: "DACS Gateway connection is down"
2. Failed to init Channel: <D:\Jenkins\workspace\ESDKCore_RCDEV\OS\VS150-64\rcdev\source\esdk\Cpp-C\Eta\Impl\Transport\rsslSocketTransportImpl.c:6474> Error: 1002 Could not read IPC Mount Ack. Connection attempt has failed. System errno: (0)
Best Answer
-
Hello @Serge,
I am observing an alert on my.refinitiv.com that is resolved and appears to be directly related to what you are describing:
... Real-time data on Thomson Reuters Eikon was disrupted for some customers connected to EMEA platform between 03:39 and 04:03 GMT....
Therefore, I suspect that you do not observe the issue anymore.
Would like to help, by suggesting that next time you suspect a service outage, please proceed to Customer Account portal directly, login and review Notifications & Alerts -> Service Alerts.
One may prefer to use Historical Search to filter out only potentially relevant alerts, and as an example, for region Europe to search on "emea", for myself, I search on "amer"., and always mark "include resolved" in my searches to include the reports that have already been resolved, which represent the majority of the reports.
If the issue is brand new, maybe it has not been reported to Refinitiv yet, then I would suggest Opening a Support Case on the same portal and having the current info.
The developer forums continue to be the best way to discuss any non-time-sensitive, Refinitiv API related questions or issues with fellow developer members, moderated by Refinitiv API experts.
I hope this information helps you in a similar situation.
0
Categories
- All Categories
- 6 AHS
- 39 Alpha
- 161 App Studio
- 4 Block Chain
- 4 Bot Platform
- 16 Connected Risk APIs
- 47 Data Fusion
- 30 Data Model Discovery
- 608 Datastream
- 1.3K DSS
- 577 Eikon COM
- 4.9K Eikon Data APIs
- 7 Electronic Trading
- Generic FIX
- 7 Local Bank Node API
- Trading API
- 2.7K Elektron
- 1.3K EMA
- 236 ETA
- 519 WebSocket API
- 33 FX Venues
- 10 FX Market Data
- 1 FX Post Trade
- 1 FX Trading - Matching
- 12 FX Trading – RFQ Maker
- 5 Intelligent Tagging
- 2 Legal One
- 20 Messenger Bot
- 2 Messenger Side by Side
- 9 ONESOURCE
- 7 Indirect Tax
- 59 Open Calais
- 264 Open PermID
- 39 Entity Search
- 2 Org ID
- PAM
- PAM - Logging
- 8.4K Private Comments
- 6 Product Insight
- Project Tracking
- ProView
- ProView Internal
- 20 RDMS
- 1.4K Refinitiv Data Platform
- 370 Refinitiv Data Platform Libraries
- 3 Refinitiv Due Diligence
- LSEG Due Diligence Portal API
- 3 Refinitiv Due Dilligence Centre
- Rose's Space
- 1.1K Screening
- 18 Qual-ID API
- 13 Screening Deployed
- 23 Screening Online
- 10 World-Check Customer Risk Screener
- 990 World-Check One
- 44 World-Check One Zero Footprint
- 45 Side by Side Integration API
- Test Space
- 3 Thomson One Smart
- 1.2K TR Internal
- Global Hackathon 2015
- 2 Specialists Who Code
- 10 TR Knowledge Graph
- 150 Transactions
- 142 REDI API
- 1.7K TREP APIs
- 4 CAT
- 21 DACS Station
- 117 Open DACS
- 1.1K RFA
- 103 UPA
- 172 TREP Infrastructure
- 224 TRKD
- 886 TRTH
- 5 Velocity Analytics
- 5 Wealth Management Web Services
- 60 Workspace SDK
- 9 Element Framework
- 5 Grid
- 13 World-Check Data File
- Yield Book Analytics
- 46 中文论坛