Azure deployment PlatformImageNotFound error

ian41
ian41
in Open Calais

Hi There,

trying to deploy new instance of Refinitiv to Azure (UK South) and getting this error when trying to create either basic or premium offerings:

"PlatformImageNotFound\\\",\\r\\n \\\"message\\\": \\\"The platform image 'refinitiv:refinitiv-intelligent-tagging-vm-12-7:refinitiv-intelligent-tagging-12-7-basic-vm:12.7.1' is not available. Verify that all fields in the storage profile are correct. For more details about storage profile information, please refer to https://aka.ms/storageprofile

any help would be appreciated

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Best Answer

  • jeevan.rasanayagam
    jeevan.rasanayagam
    Answer ✓

    Hello @ian41,

    Thanks for the note and for your inquiry about Intelligent Tagging. Azure is not a supported option for Intelligent Tagging anymore - apologies about that. We still have Intelligent Tagging hosted and on-premise options available. I can discuss these options with you in detail if you like. I can be reached at jeevan.rasanayagam@refinitiv.com

    Thanks, Jeevan

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