Receiving error "request timeout occurred" when downloading options data using chain RIC in Python A

Juan Rodrigo.Tibayan

Receiving error "request timeout occurred" when downloading options data using chain RIC in Python API.

chavalit-jintamalit

Hi @Juan Rodrigo.Tibayan

What is the API call?

Juan Rodrigo.Tibayan

Client mentioned he is using Python API to download the options data.

chavalit-jintamalit

What is the actual code that the client made a call and get timeout?

Juan Rodrigo.Tibayan

Per screenshot it's <.STOXX50E>

chavalit-jintamalit

Hi @Juan Rodrigo.Tibayan

I cannot see any screenshot in this question at all.

But I can use the .STOXX50E without any problem.

Juan Rodrigo.Tibayan

Thanks for checking on your end. I'm posting this on behalf of my client. Was there any instance that you received such error? Or any workarounds in case there's issue downloading data in Python API?

Juan Rodrigo.Tibayan

Hi @chavalit.jintamalit please confirm. Thanks

chavalit-jintamalit

Hi @Juan Rodrigo.Tibayan

I did not get any error when I use the API call.

If there is any error, providing API usage is correct.

The client can contact Refinitiv Helpdesk and raise the case to technical support.

This forum is providing "Sample code / How to use API"