Do you know the reason why Excel could crash when it is trying to run Reuters routines?

gabillat.thibaut

Hello,

I am writing to you because I am experiencing some issues with VBA and some Reuters routines.

To summarize the situation:

I used a VBA code with the goal to open a specific file to update Reuters prices (TR formulas in different sheets) and after, I copy the data in another file.

It was working well during 3 months but now, since 4/5 week Excel crashes (and closes) every time I am trying to update the prices. I commented the Reuters routine and the VBA code is running well. When I launch the Reuters routine, it crashes.

The Reuters routine I am using are:

Function Workbook_RefreshAll_2(Work_to_refresh As Variant)
'Debug.Print VBA.Now
Application.Run "PLRefreshWorkbookEventHandler"
Application.Run "EikonRefreshWorkbook", True, 3000
'Debug.Print VBA.Now

End Function

I tried with another Reuters routine but it is the same issue:

Function Refresh_selection_Reuters(wkbk_refresh)
Debug.Print VBA.Now
Application.Run "EikonRefreshWorkbook"
Debug.Print VBA.Now
End Function

Do you know what could be wrong? Do I have to update some Add-Ins or tools?

Do you know the reason why Excel is crashing?

Thank you very much for your help.

Jirapongse

@gabillat.thibaut

For this issue, please directly contact the Eikon support team via MyRefinitiv to investigate the problem.