EikonError: Error code 503 | Server Error: API Proxy is not available

Javier Alonso.Madrigal Vargas

Hello,

I am currently receiving this error when I try to run my Eikon API today.

EikonError: Error code 503 | Server Error: API Proxy is not available 

I have already read some previous responses over this issue, however, it did not help me as it seems that similar issues had not been resolved yet to other users.

I also have run this code:

1. import eikon as ek
2. import logging
3. logger = logging.getLogger('pyeikon')
4. logger.setLevel(5)
5. ek.set_app_key(YOUR_APP_KEY)

and this is the output:

<Logger pyeikon (TRACE)>

chavalit-jintamalit

Hi @Javier Alonso.Madrigal Vargas

You should contact your local IT support team to sort out the connection issue.

This has nothing to do with the API and cannot be fixed from the API.

chavalit-jintamalit

Hi @Javier Alonso.Madrigal Vargas

Please try to follow https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv

To see if there are any issues with your Eikon Desktop installation?

Javier Alonso.Madrigal Vargas

I have tried to access this site however it doesn't load.

This site can’t be reached

developers.refinitiv.com took too long to respond.

chavalit-jintamalit

Are you on company VPN ?

I just try to access it and it is loaded successfully.

https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv

Prasad.Acharya

Hello, I seem to be facing the same issue for the past month suddenly when trying to use ek.get_news_headlines(). I really hope someone can help us with our issue soon, been trying to resolve it for weeks now!

Javier Alonso.Madrigal Vargas

Hello! On Friday after having checked step by step the troubleshooting presentation (and made no changes in my computer), all the codes ran showing this error but at leat everything worked:

However, it is not working today.

chavalit-jintamalit

Are you on VPN connection?

I saw in another post that if you are on company VPN, the connection got blocked.

Javier Alonso.Madrigal Vargas

Yes, I do. I'm on VPN connection. What would you suggest in this case? Somedays the API works and some others not. Thanks!

chavalit-jintamalit

Can you try to use the API when you are not on VPN connection?

Javier Alonso.Madrigal Vargas

Unfortunately, that is not an option for me as I'm working from home.

Prasad.Acharya

I've tried it out without VPN, not working either. I am currently not in the same country as my office location. In fact I am in a different region. Could this be a possible issue?