The data for the company Saudi Aramko <2222.SE> and RIC is not updating in time by using Eikon API.

tamara.lutskaya

Hello.

Please assist with this query.

ISSUE: The data for the company Saudi Aramko <2222.SE> and RIC <SAR=> is not updating in time by using Refinitiv Eikon API. On Monday morning there is no data for <2222.SE> for Sunday. API functions used: <SAR =>: TR.BIDPRICE and <2222.SE>: TR.TURNOVER

Additional description:

"I am sending you a file (TR.TURNOVER 22.06.2020-25.06.2020) with all the data that has been available since June 21. It shows that data on volumes for June 21 obtained using this formula become available only on June 23, on June 22, data for 21 are not available.

Also this week there are periodic outages with all the data requested through the API mechanism. June 22, data were not available from 16:50 to 18:14, June 23 from 16:50 to 18:28, June 24 was a break from 18:20 to 23:48.

The file shows at what time the data was extracted, the DATE_UPD field, I make an API request every minute".

Files: https://thomsonreuters.sendthisfile.com/aWIynCUUIl6IwjLalSYNyLtz

Could you please assist with this?

chavalit-jintamalit

Hi @Tamara

I tested this code and it works fine now.

Do you know if you have a valid session when you did not receive any data?

Have you tried printing out the error message?

tamara.lutskaya

Hi @chavalit.jintamalit

Thank you for the reply. That is exactly the issue, now it's OK, but after the weekend on Monday morning for example, data is not updated for Sunday. Client sent these files as a confirmation:

"I am sending you a file (TR.TURNOVER 22.06.2020-25.06.2020) with all the data that has been available since June 21. It shows that data on volumes for June 21 obtained using this formula become available only on June 23, on June 22, data for 21 are not available".

Client experienced this issue on the Sunday 7 and 14 of June as well.

Could you please advise what exactly (screenshots, files) we need to be able to check it.

chavalit-jintamalit

Hi @Tamara

I do not see anything wrong with this sample (simple) code.

Please ask the client to check the error variable or if there is an error when making the API all.

It maybe due to force log out from Eikon Desktop?

If there is no error,

It could be data behavior or it could be a backend issue.

For data behavior, helpdesk should check whether the data could be blank from Sunday to Monday time (according to client report) using TR function on Eikon Excel.

For the backend issue, it needs to be investigated by Technical Support group.

https://refinitiv.sharepoint.com/teams/TechnicalTradingSpecialists/SitePages/API---Support-Escalation.aspx (see the Eikon Data API row)

tamara.lutskaya

Hi @chavalit.jintamalit

Thank you a lot for your reply.

I asked client about an error and received the following answer:

"There are no errors when requesting the API, now I checked the data for the last period, everything remained unchanged, the data for these RICs (<SAR => and <2222.SE>) for Sunday and Monday only appear on Tuesday, at 3 AM.

Why don't API specialists check this data on Monday, for example, July 6?

Other data is normally updated, the problem is only with the company that has tenders on Sunday".

I already verify this question with Content Team and the reply is:

"Hi Tamara,

As we could see that the data is updated for the queried dates and we haven’t witnessed any issues in our end, so this issue seems like product issue. Could you please reach out to the product team for further assistance".

Please advise, is it possible from your side to check it again on Monday as the client asked?

Thank you in advance.

tamara.lutskaya

Hi @chavalit.jintamalit

Could you please check these RICs today again, as the client asked?

Thank you in advance.

chavalit-jintamalit

Hi @Tamara