message output "Exception: Failed to get access token 400 - {"error":"access_denied" }"

gat.x131.calamity.orga

Hi, I'm yuta.

I want to use the quickstart API .

https://developers.refinitiv.com/refinitiv-data-platform/refinitiv-data-platform-apis/quick-start

Question.

If i execute rdpToken.py, outputs this messages.

yuta:/mnt/c/Users/yuta/Downloads/RDPPython_Samples_20200724/samples $ python rdpToken.py
Getting OAuth access token...
opts: []
args: []
Reading the token from: token.txt
Caught exception: [Errno 2] No such file or directory: 'token.txt'
Getting a new token using Password Grant...
Requesting from TOKEN_ENDPOINT: https://api.refinitiv.com/auth/oauth2/v1/token
Traceback (most recent call last):
File "rdpToken.py", line 114, in getToken
tf = open(TOKEN_FILE, "r+")
FileNotFoundError: [Errno 2] No such file or directory: 'token.txt'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "rdpToken.py", line 160, in <module>
accessToken = getToken();
File "rdpToken.py", line 130, in getToken
tknObject = _requestNewToken(None);
File "rdpToken.py", line 56, in _requestNewToken
raise Exception("Failed to get access token {0} - {1}".format(response.status_code, response.text));
Exception: Failed to get access token 400 - {"error":"access_denied" }

settings

# User Variables
USERNAME = "gat.x131.calamity.orga@gmail.com"
PASSWORD = "this user's password"
CLIENT_ID = "xxxxxxxxxx12b2f981702b3710ca33cc4325"
UUID = "---YOUR PROVIDED USER ID---"

Client_ID specifies Generate ID.

is it right??

Please Help me.Thank you.

chavalit-jintamalit

Hi @gat.x131.calamity.orga

Are you able to log in to api.refinitiv.com ?

Then please test this API call.

If you cannot access it, please contact your Refinitiv account manager for your company.

gat.x131.calamity.orga

Thank you for this answer.

If i logined this URL(api.refinitiv.com) , messages output "Authentication failed: error getting token",

Please help me. thank you!

chavalit-jintamalit

Hi @gat.x131.calamity.orga

I cannot locate your product.

Are you subscribing to any paid product such as Eikon or RDP?

If so, please contact your Refinitiv Account Mananger.

gat.x131.calamity.orga

Thank you for your check.

I understand need to subscribe.

I am Refinitv Account Manager.
What URL should i buy from??

chavalit-jintamalit

Hi @gat.x131.calamity.orga

Please leave your information at https://www.refinitiv.com/en/products/elektron-enterprise-data-management

Thanks.