Refresh All Files button not working

ben.victorio
ben.victorio
in Eikon COM

File "Demand Forecast EU.xlsm" is customized version of "Power Gas Carbon Agriculture Research and Forecasts" where additional button is added to run VBA. About 2 weeks ago, the sheet-tabs started to not update when clicking on Refresh All Files. Thought the file was corrupted so created new file but it is the same issue the next day-- the button "Refresh All Files" doesn't work the next day to update all the sheet-tabs initially populated via "Get Selected File" the previous day.

GMT Cont AT Demand Forecast Tot is one of the sheet-tabs and is generated from the list of files on the DownloadManager sheet-tab.

The sheet-tabs added/created:
Historic Forecast Data
Chart EC
Historical Total Demand

Guardia Historical is the button for the Macro which does copy and paste-- transforming the values in a way that can copy/paste and this is what the spreadsheet does.

Will you help identify the cause of this issue and fix the file?

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Best Answer

  • pimchaya.wongrukun01
    pimchaya.wongrukun01
    Answer ✓

    Resolution from the case supported by Refinitiv:

    "Reviewing the file "Demand Forecast EU.xlsm", we have noticed customized changes to the DownloadManager tab. We figured out the code-breaker-- cell A5609 was inadvertently left blank. Signs of misclick are also observed. It stopped the code and therefore prevented important rows beneath it to update."

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