"API Proxy is not available"

dominik.hoffmann
dominik.hoffmann
in Eikon Data APIs

Hello,

I'm unable to use the R API since the beginning of this week. I'm getting below error message. I have used it before and I am able to use it on a company desktop computer. It stopped working on my company notebook however.

- Reinstalled Eikon and R Packages
- Tried with/without VPN
- Checked Eikon running, logged in to Datastream etc.

Error:

[1] "Response *************************************"
[1] "API Proxy is not available"
[1] "Response status *************************************"
[1] 503

Note: The same code was working on this machine and it is working on another (desktop) machine.

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Best Answer

  • zoya faberov
    zoya faberov
    Answer ✓

    Hello @dominik.hoffmann,

    Understood.

    Does the problem continue to manifest for you? If it does, we would like to help. @wasin.waeosri has suggested an easy way, using python, to confirm your version of eikon libraries installed.

    In my understanding, installing python (I would install version 3.7) would help, by enabling you to perform standard troubleshooting steps, and figure out why API proxy is not listening. Without proxy listening, neither Python nor R will be able to connect to it.

    Once your environment is confirmed to be working, you would continue coding in R.

Answers

  • Jirapongse
    Jirapongse

    @dominik.hoffmann

    You can refer to 3. Verify that Eikon Desktop is running properly and APIPROXY service is enabled in this Eikon Data API(Python) Troubleshooting article.

    Please verify that the APIPROXY is running.

  • dominik.hoffmann
    dominik.hoffmann

    All done but problem still there.

    Log file:
    [2020-09-14 08:17:34.213|1|api-svc|1|INFO] PO: SIDEBYSIDE,APIPROXY
    [2020-09-14 08:17:34.216|1|api-svc|3|DEBUG] create SIDEBYSIDE
    [2020-09-14 08:17:34.220|1|api-svc|3|DEBUG] create APIPROXY


    and

    [2020-09-14 08:17:34.775|1|api-svc|1|INFO] Listening to port=9000

    Port in Use: 9000

    http://localhost:9000/ping?all:


    {"port":9000,"mode":"eikon4","pid":23700,"hasSecure":true,"startedTime":"Mon Sep 14 2020 10:17:34 GMT+0200 (W. Europe Daylight Time)","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"}]}




  • wasin.w
    wasin.w admin

    Hello @dominik.hoffmann

    Which version of Eikon Data API that you are using? You can use the following code to verify the version

    import eikon as ek
    ek.__version__

    Could you please test with Eikon Data API version 1.1.6? The answers conversations in this post and this post might help you.

  • dominik.hoffmann
    dominik.hoffmann

    I am using the R API, as stated above. That looks like a Phyton code.

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