Error code 503 - help page link not working

clangevin

I keep getting an Error code 503 this morning.

I have restarted my PC and Eikon, my Conda version and Python packages are up to date.

Previous posts mentions this issue and Refinitiv devs keep referring them to an help page https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python--troubleshooting---refinitiv

But the help page isn't accessible (404 can't find the page error).

Coule you please help with this?

jason.ramchandani01

@clangevin the document you are referring to is here - apols we delivered a portal change this morning and some of the links have not been migrated properly.

Please be aware that we noticed a breaking change in one of the Eikon Library dependencies httpx which is used in the requests library. We will be releasing a fix but in the meantime, you can downgrade httpx to 0.14.2 as a workaround (pip install httpx==0.14.2). This might help things.

clangevin

Thanks downgrading httpx solved the issue.

Be aware that the document you provided the link for is out of date (folder names have changed etc...).

jason.ramchandani01

@clangevin thanks for the note - I will get the author to update the article.