EikonInstaller - Installation failed.

Hanwha-total1
Hanwha-total1
in App Studio

Sorry I can't write English.

I Buyed a new laptop. Lonovo T14 AMD.


EikonInstaller not work.


CPU : AMD Ryzen 7 PRO 4750U

OS : Windows 10 PRO
OS VERSION : 1909

OS BUILD : 18363.1110


image

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Best Answer

  • zoya faberov
    zoya faberov
    Answer ✓

    Hello @Hanwha-total1,

    This forum is best suited for general questions and discussions centered around Refinitiv API development.

    You appear to be having an issue with Eikon installation.

    The best way for you, as a customer, is to contact Eikon support, by dialing your local Eikon helpdesk number, or opening a support case with Refintiv Hepdesk Online, selecting product = Eikon.

    If you are having difficulty logging into Helpdesk, please contact your Refinitiv account manager for help.

    Please let us know if you are able to proceed this way, or if not, and we will reach out on your behalf.

Answers

  • pascal.st-martin
    pascal.st-martin

    install failed , what is the problem with 4.57 or 4.58

    I clean all the computer with refinitv entry , i start the setup installation failed code 95901

    Windows10

    Always installation failed on detail.

    Thank you

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