Dear support, as from yesterday I can not connect with reuters using eikon data api (eikon as ek).

w.jorissen
w.jorissen
in Eikon Data APIs

Product ID = RWEAG.MATRIX, api type = eikon data api. In manage applications the status is enabled.

2020-10-20 07:06:46,992 P[20248] [MainThread 20240] Error on handshake port 9000 : ReadTimeout(ReadTimeout())

2020-10-20 07:07:08,024 P[20248] [MainThread 20240] Error code 500 | Server Error: {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"}

Can you please advise? Please note we use this tool in our day to day business!

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  • Antonios.Antoniadis
    Antonios.Antoniadis

    Hi,

    I have also been getting the same error message when importing the eikon module:

    2020-10-20 10:22:45,709 P[17084] [MainThread 17252] Error on handshake port 9060 : TimeoutException("TimeoutException on HTTP request: ReadTimeout('',)",)

  • chavalit-jintamalit
    chavalit-jintamalit admin

    Hi @Antonios.Antoniadis

    To make sure API Proxy is running,

    Please open your web browser and go to http://localhost:9060/api/status

    You expect to see statusCode = "ST_PROXY_READY"


    On API part:

    Please try upgrading the Eikon Data API to the latest version 1.1.7

    pip install --upgrade eikon

    If it still does not work, please open a ticket to support at https://my.refinitiv.com

  • Antonios.Antoniadis
    Antonios.Antoniadis

    I can see the following message, so it looks like the API is working fine: {"statusCode":"ST_PROXY_READY","version":"2.6.3"}

    I have also updated eikon, however I'm still getting the same error message.

    I'll try to log in a ticket then. Thanks.

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