congestion error

tim.hung1

we had a number congestion error happened to one application using SSL 8101. The subscription happened at midnight 12am for 1 hr but occurred few times stopped in middle due to congestion error. logged support ticket Case : 09304315 but were told not caused by TREP infra, rather than API error. Can advise pls

<hk5p6.1.ads: Notice: Wed Oct 28 00:55:55 2020> Suspended requests due to transport congestion. <END> <hk5p6.1.ads.rrcpTransport.0.sinkSide.rrcp.transmissionBus: Warning: Wed Oct 28 00:55:55 2020> RRCP STATUS MSG: RRCP_CONG_BEGIN: possible congestion sets in From Port 50100 <END> <hk5p6.1.ads: Notice: Wed Oct 28 00:55:56 2020> Resumed requests that were suspended due to transport congestion. <END> <hk5p6.1.ads.rrcpTransport.0.sinkSide.rrcp.transmissionBus: Warning: Wed Oct 28 00:55:56 2020> RRCP STATUS MSG: RRCP_CONG_END: congestion ends From Port 50100 <END>

moragodkrit.chumsri_1

@tim.hung1

I have discussed this with the case owner, and it looks like the problem is that your application found multiple orders rejected due to pre-subscription failure. Since you are RDC named user, we have created a separate API support case# 09382403 to investigate the application or API side issue. API consultant will contact you shortly.

Next time if you wish to open an API support case, you can go to the RFA Java page

https://developers.refinitiv.com/en/api-catalog/thomson-reuters-enterprise-platform/robust-foundation-api-rfa-java

And then click the Contact Premium Support to open a new API ticket.

Sorry for this inconvenience.