Hi, i have installed the Python API. when i try to download data from eikon i get the following erro

Tudor-Mihai.Niculescu

2021-03-01 12:56:59,850 P[14216] [MainThread 7864] Error code 500 | Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}
2021-03-01 12:56:59,852 P[14216] [MainThread 7864] HTTP request failed: EikonError-Server Error: {"code":500,"message":"getaddrinfo ENOTFOUND emea1.apps.cp.thomsonreuters.com emea1.apps.cp.thomsonreuters.com:443","statusMessage":"Internal Server Error"}

jason.ramchandani01

@Tudor-Mihai.Niculescu Please can you post the code that is failing. Thanks

wasin.w

@Tudor-Mihai.Niculescu Could you please post the code, Eikon Data API version, and Python version ?

wasin.w

@Tudor-Mihai.Niculescu

Could you please post the code, Eikon Data API version, and Python version ?