Request for technical team support for Eikon API Error Code 500

RL
RL
in Eikon Data APIs

Hi,

I've previously raised this issue in https://community.developers.refinitiv.com/questions/75165/eikon-api-http-500-internal-server-error.html?childToView=75724#answer-75724 and received a solution.

My colleague's Eikon API is facing the similar issue too. His API account fails in my python environment too (while mine works). The issue is therefore not due to the python packages and environment setup but rather on the Eikon end. The fix (in the above issue) requires help from the Technical Support team.

Can a ticket be raised on my behalf for the Technical Support team to look into this issue?

In the future, is there a way for me to directly raise a ticket for the Technical Support team without going through the forum? Requests via Eikon help tends to automatically redirect me to the developer forum.

Thank you.

Best regards,

Russell.

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Best Answer

  • chavalit-jintamalit
    chavalit-jintamalit admin
    Answer ✓

    Hi @RL

    You can submit a case at https://my.refinitiv.com/content/mytr/en/helpandsupport.html

    Please explain in the ticket that you need the case to be routed to the "Technical Support Group" and mention that the code is verified to be valid so you do not want to be re-directed to the developer portal.

    Last time I submitted the case on your behalf so you would not have to go through this process.

    But for this time, I do not have your colleague's information.

    So I would suggest that you can ask your colleague to submit the case to the Technical Support Group using the provided URL.


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